Refund & Cancellation Policy

Last updated: January 3, 2026

Customer Satisfaction Commitment

At TANFA, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the terms and conditions under which orders may be cancelled, products returned, and refunds processed. Please read this policy carefully before making a purchase.

1. Order Cancellation

Orders may be cancelled before shipment by contacting our support team directly. Once an order has been shipped from our facility, cancellation requests cannot be accepted, and you will need to follow the return and refund process outlined in this policy.

To cancel your order , please contact us with your order number and cancellation request as soon as possible. Cancellation approval and refund processing depend on the current status of your order .

2. Returns and Refunds

TANFA accepts returns under the following conditions:

• You received a damaged or defective product upon delivery
• You received an incorrect product that does not match your order
• The quality or condition does not match the product description on the Website

Return Eligibility Requirements:

The issue must be reported to our support team within 48 hours of delivery Proper photographic or video evidence of the damage or defect must be provided The product must be in its original, unused condition for return evaluation

3. Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Products that have been used, consumed, or washed
• Products without original packaging, tags, or seals
• Products damaged due to misuse, negligence, or improper handling
• Products damaged due to normal wear and tear after use
• Products returned after 48 hours of delivery without documented evidence of defects

4. Refund Process

Step 1: Report the Issue

Contact our support team within 48 hours of delivery with detailed images or video proof of the damage or defect.

Step 2: Return Authorization

Once your return request is evaluated and approved, we will provide return shipping instructions or an address for you to ship the product back.

Step 3: Inspection

Upon receipt of the returned product, our team will inspect it to verify the claim and condition.

Step 4: Refund Processing

Once the return is approved following inspection, the refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method used during your purchase. Please note that your bank or payment provider may take an additional 2–5 business days to reect the refund in your account.

5. Exchange Policy

Exchanges are available based on stock availability. If you received a defective or incorrect product and wish to exchange it for the correct item:

• Report the issue within 48 hours of delivery with proper evidence
• If the requested replacement product is in stock, an exchange will be processed
• If the requested replacement product is unavailable, a refund may be processed instead
• Exchange shipping costs will be borne by TANFA for products that are genuinely
  defective or incorrect

6. Shipping Damage and Logistics Issues

If your product arrives damaged due to courier handling or shipping-related issues:

• Report the damage to our support team with photographic or video evidence
• Do not discard the original packaging as it may be required for the claim
• TANFA will coordinate with the logistics partner to investigate and resolve the issue
• Replacement or refund will be processed based on the investigation outcome

7. Contact Information for Returns and Refunds

If you need to initiate a return, report a damaged or defective product, or have questions regarding this Refund & Cancellation Policy, please contact our support team:

Email: tanfabrand@gmail.com
Phone: +91 773 868 1833
Address:
Verosva, Andheri West,
Mumbai, Maharashtra – 400061, India

This Refund & Cancellation Policy is eective as of January 3, 2026 and applies to all customers purchasing from https://tanfa.co.in